Alumno understands that a good relationship with the local community is important for any development to be successful. This section of the website explains how the student residences will be managed.
Derwent Living will be the Accommodation Managers for Neville House and Sheraton House. Derwent have a track record with management of over 25,000 residential and student accommodation units nationwide.
Derwent are a ‘Not for Profit’ housing association who are expanding commercial activities to generate income to regenerate into social housing. Values are very much community and customer focused. Derwent take the standard of service very seriously and in 2011 were awarded the International Accommodation Quality Mark which recognises the achievement of 90% student satisfaction from the National Student Housing Survey (only three private sector organisations have this award).
ANUK (Accreditation Network UK)
The development will be managed to the Universities UK Code of Practice for University Managed Student Accommodation standards. The Code sets out the main elements of good management practice. Its key features include:
- Health and Safety
- Maintenance and repairs
- The relationships between managers and their student tenants
It also aims to assist students in understanding both the standards and procedures which apply to their accommodation, as well as their obligations as tenants.
On Site Staffing
It is proposed the site will be managed by a dedicated Site Manager from Monday to Friday during office hours and supported by maintenance and cleaning staff. Outside of office hours, on-site Wardens and an out-of-hours call centre will be able to deal with any emergencies relating to anti-social behaviour and security. Wardens will be able to personally attend to matters outside of business hours on a 24/7 basis.
Noise and Anti-social Behaviour
The continual staff presence by the Site Manager and Wardens will ensure that local residents always have a point of contact should there be any problems relating to noise or anti-social behaviour which means that any problems can be dealt with quickly.
The Management Team will actively seek to engage with local Tenants and Residents Associations and community organisations. In addition to working closely with local people, the Management Team will hold regular meetings with local residents and groups to discuss and address any issues.
No students, with the exception of students with disabilities, will be allowed to bring vehicles to the site or park locally. Students will be encouraged to use more sustainable means of trasport, such as cycling, walking and buses.
The site is in a highly accessible location, being just a short walk or cycle ride from the University. The attached may highlights the proposed pedestrian route from the site to Potters Bank.